Terms of Service
Effective Date: March 2024
1. Introduction
Welcome to Bahacare Transport, a leading provider of Non-Emergency Medical Transportation (NEMT) services. We are dedicated to providing dependable, secure, and comfortable transit options for those in need of assistance for their mobility. By utilizing our services, either through our website, mobile application, or by booking directly, you agree to adhere to these Terms of Service and our Privacy Policy. We encourage you to review these documents carefully before engaging with our services.
2. Use of Services
Our NEMT services are intended for individuals who require transportation to medical appointments, facilities, hospitals, or any quality-of-life-affirming place or event, for non-emergency purposes. All users must utilize our services in a lawful and respectful manner, without causing disruption or harm to our operations, our personnel, or other users.
3. Account Registration
To book a ride or access certain features of our service, you may be required to create an account. It is essential that the information you provide during registration is accurate and complete. You are responsible for maintaining the confidentiality of your account details and for all activities conducted under your account.
4. Service Provision
We strive to ensure the highest level of service, including punctuality, safety, and comfort. However, we cannot guarantee availability for all requested times or locations. We reserve the right to modify or cancel services due to unforeseen circumstances or safety concerns.
5. Bookings and Cancellations
When booking a ride, you agree to provide accurate details regarding the pickup and drop-off locations, the time of the ride, and any special requirements. Cancellations must be made within a specified timeframe before the scheduled pickup to avoid cancellation fees. Cancelation timeframes will be provided at the time of booking.
6. Fees and Payments
Fees for our services will be communicated at the time of booking and may vary based on distance, time, and specific needs. Payment is due at the time of service, and we accept various forms of payment as specified on our website or through our customer service.
7. User Conduct
Users are expected to conduct themselves in a manner that ensures their safety and the safety of our drivers and other passengers. Abusive behavior, excessive noise, or any actions that could distract the driver or interfere with the operation of the vehicle are strictly prohibited.
8. Privacy and Data Protection
Your privacy is critically important to us. Our Privacy Policy outlines how we collect, use, and protect your personal and health-related information in compliance with applicable laws and regulations.
9. Termination of Services
We reserve the right to terminate or suspend service to any user who violates these Terms, engages in unsafe or disrespectful behavior, or for any other reason deemed necessary for the safety and integrity of our services.
10. Governing Law
These Terms are governed by the laws of [Insert Jurisdiction], which is the jurisdiction of our primary operation. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts located within this jurisdiction.
11. Amendments to Terms
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website, and we will make reasonable efforts to notify you of such changes.
12. Contact Information
If you have any questions or concerns about these Terms, our services, or your experiences with us, please use our contact form. We are dedicated to providing responsive and effective customer support.